Shipping policy
Shipping Policy
At Talli, we do our best to dispatch your order as quickly and carefully as possible. Below you will find information about shipping costs, delivery times and the delivery of your order.
Order processing
Orders are processed and dispatched as quickly as possible after they are received. Once your order has been handed over to DHL, you will receive a shipping confirmation by email with a tracking code.
Please check that your delivery address is correct and complete before placing your order.
Delivery time: Netherlands
For orders within the Netherlands:
Order before 23:00 for delivery the next day.
This delivery promise applies on working days, including Friday. It does not apply on Saturday. Orders placed on Saturday are processed as soon as possible on the next available shipping day.
Although we do everything we can to meet the stated delivery time, delivery depends on DHL. Orders may take longer during public holidays, promotions, busy periods or unforeseen circumstances.
Delivery time: Belgium
Orders to Belgium are usually delivered within 1 to 2 working days. In many cases, your order will arrive within two working days.
The stated delivery time is an estimate. Delivery may be delayed because of high volumes at DHL, public holidays, weather conditions or other unforeseen circumstances.
Delivery time: Germany
Orders to Germany are usually delivered within 2 to 3 working days.
The stated delivery time is an estimate. Delivery may be delayed because of high volumes at DHL, public holidays, weather conditions or other unforeseen circumstances.
Delivery time: France
Orders to France are usually delivered by DHL within 2 to 3 working days. This is an estimate; delivery may take longer during busy periods or public holidays.
Delivery time: other destinations
Orders to Spain, Denmark, Luxembourg, Norway and Sweden are usually delivered within 2 to 4 business days.
Customs clearance may take extra time for deliveries to Norway.
Shipping costs
Shipping costs are calculated automatically at checkout.
Netherlands
For orders under €50, shipping costs €5.95.
Shipping is free for orders of €50 or more.
Belgium and Germany
For orders under €65, shipping costs €5.95 to Belgium and €6.95 to Germany.
Shipping is free for orders of €65 or more.
Free-shipping thresholds are calculated using the order value after any discount codes have been applied.
France
Shipping costs €7.95 for orders below €80. Shipping is free for orders of €80 or more.
Spain, Denmark, Luxembourg, Norway and Sweden
Shipping to these countries costs €7.95 for orders under €80. Shipping is free for orders of €80 or more.
Shipping with DHL
All orders are shipped with DHL.
Once your order has been dispatched, you will receive an email with a tracking code. You can use this code to follow your parcel.
Please note that it may take some time for DHL to update the tracking information.
Delivery delays
A parcel may occasionally arrive later than expected. If this happens, first check the latest status using the tracking code.
If the tracking information has not been updated for a long time or your parcel appears to be missing, contact us at klantenservice@tallishop.nl. Include your name and order number so that we can investigate the shipment with DHL.
Incorrect or incomplete address
The customer is responsible for providing a correct and complete delivery address.
If you notice that the address is incorrect after placing your order, contact us as soon as possible at klantenservice@tallishop.nl.
If the order has not yet been dispatched, we will try to update the address. If the parcel has already been sent, we cannot guarantee that the address can still be changed.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to find a solution. Additional shipping costs may apply if the parcel needs to be sent again.
Damaged order
Email your order number and a short description of the problem. Is the product damaged? Please include a clear photo of the damage.
We will review the situation as soon as possible and work with you to find a suitable solution.
Order not received or missing
If the tracking information says that your parcel has been delivered but you have not received it, first check whether it was left with a neighbour, around your home or in a safe place specified by DHL.
If you cannot find the parcel, contact us at klantenservice@tallishop.nl. We can then open an investigation with DHL.
Changes to this shipping policy
Talli reserves the right to amend this shipping policy. The latest version is always available at tallishop.nl.
Contact
If you have any questions about shipping, contact us:
Email: klantenservice@tallishop.nl
Website: tallishop.nl