Refund policy

Returns

1. Return period
You may return your order within 30 days of receiving it.

2. Conditions
The product must be unused and undamaged. Return the products complete and, where possible, in their original product packaging. The original product packaging is not required for our bowls.

3. Return process

Step 1: Pack your return

Pack the products you wish to return carefully so they are not damaged in transit.

Include a note with your order number. This may be handwritten.

Please note: Return the products complete and, where possible, in their original product packaging. The original product packaging is not required for our bowls.

Step 2: Send your parcel back

Send your return to:

Talli V.O.F.
Zandven 19
5508 RN Veldhoven
The Netherlands

You are responsible for the return shipping costs. You can choose which carrier to use for your return.

Keep your proof of postage and tracking code until your return has been fully processed.

Step 3: Let us know about your return

Email us at klantenservice@tallishop.nl with the subject “Return order” so we know which return to expect.

Include your order number and the products you are returning. You may also include the reason for your return.

Step 4: Return inspection
Once we have received your return and confirmed that the products are in good condition, without damage or signs of use, we will process it.

Step 5: Refund

Once we have received and processed your return, we will refund the amount due using the same payment method you used for your order.

It may take a few business days for the refund to appear in your account.

Defective product or complaint?
If your product is defective or you have a complaint, contact us at klantenservice@tallishop.nl. We will work with you to find an appropriate solution, such as a refund or replacement product.

Talli V.O.F.

Zandven 19, 5508 RN, Veldhoven